Julie’s banking career began in Chicago at NAB Bank in 1989 where she became Vice President and Branch Manager until 2006. She currently works at Cathay Bank in Chicago’s China-Town as Vice President and Branch Manager.
She manages customer services and operation functions of the branch. Julie provides knowledge, skill and specialized support to areas involving personnel administration, staff development as well as the service driven sales culture of branch banking. She regularly promotes, implement, and ensure quality customer service. Regulatory compliance is ensured as well as staff adherence to bank policies and procedures. The operational integrity of the branch is maintained.
Julie is fluent in Cantonese, Mandarin and English. She has a passion for educating consumers on banking products and services and donates her time on PICB’s board of directors, giving advice to enhance banking services in the Chicago area.