Dear Ms. Ball,
I wanted to write and tell you what a great job, Darmille Rush did with my account. Going through a foreclosure is a stressful experience for someone who has always played by the rules. Ms. Rush, was very professional in assisting me when I sat down to do the intake process with the agency. She was very thorough in her delivery and respectful in asking questions.
I think her professional behavior is exemplary. I asked her for your name, she was reluctant to provide it but I think it is important to pass on when folks are doing well. I certainly write when I do not receive good service. It is a pleasure to write this kind of letter.
Diane P. Wilson